Frequently Asked Questions


 

Help


Signing up with CT Travel Smart

  1. Visit CT Travel Smart and select ‘Register’ from the menu options in the top right corner.
  2. Enter your name, email, and create a password. Click ‘Register’ when done.
  3. Verify your account by following the link that was sent to your email.
  4. If you registered with a phone number, you will also receive an SMS (text) with your confirmation code. Please note that this is only to confirm your mobile number for receiving text alerts and that you must first register your account in step 3 before you can verify your phone number. You can verify your phone number here

Creating & Saving a Customized Route

  1. Sign in to CT Travel Smart
  2. Enter your start and end locations by typing the addresses into the address fields. Alternatively, you may also right click on the map, select a location from the available options, and select whether the location will be the start or end of your trip. Once you have entered the route locations, click ‘Drive’.
  3. Review the routes generated and select the one that suits you best. If none of the routes provided are satisfactory, you can select the route on the map and drag it accordingly.
  4. When done, enter a name for your route and click ‘Save’. You will be presented with the option to create an alert for the route you just created.

Creating an Alert for your Route

  1. Sign in to CT Travel Smart
  2. In the Manage My Routes table, find the route that you previously saved that you would like to create an alert for and click ‘Create Alert’.
  3. You will be redirected to the alert creation page. Enter the required information for your route, select a delivery option (email or SMS), and click ‘Save’.
  4. You will now be notified of any future events that affect your route.

Creating Emergency & Ferry Alerts

  1. Sign in to CT Travel Smart
  2. In the Manage My Alerts table, select either ‘Create Emergency Alert’ or ‘Create Ferry Alert’, depending on which alert you would like to create.
  3. Fill the required fields and click ‘Save’.
Note: Emergency Alerts are any major incident in Connecticut, Ferry Alerts are any incidents involving ferries in Connecticut. Alerts you create are events that affect your saved routes.

Setting Map Preferences

  1. Sign in to CT Travel Smart
  2. Simply select the information you would like displayed by default on the map.
  3. Click ‘Save’ when done.

Saving & Editing Cameras

  1. Sign in to CT Travel Smart
  2. Select the cameras checkbox in the map legend.
  3. Select a camera by clicking the camera icon and click ‘Add’.
  4. To view and edit your saved cameras, go to My Cameras
  5. To enter a custom nickname for your saved camera, simply type your desired nickname into the camera nickname field.
 

FAQ


What is CT Travel Smart?
CT Travel Smart is a website that provides free traffic and route personalization information. Visit CT Travel Smart to get all the information you need to make smart traveling decisions, check traffic speeds or plan a trip. CT Travel Smart will help improve your commute and keep you informed about travel conditions both before you leave the house and while you are on the road. 

What information can I get from CT Travel Smart?
CT Travel Smart provides information about live traffic, weather and cameras. CT Travel Smart can give you traffic reports for specific highways.

When can I use CT Travel Smart?
You can get up-to-the-minute traffic info in the palm of your hand, you can visit CT Travel Smart 24 hours a day, 7 days a week.

Can I access CT Travel Smart from my smartphone?
Yes, the CT Travel Smart website is responsive and provides an optimal viewiing experience accross all devices including PC, tablet, or smartphone. Users are also able save the CT Travel Smart website as a shortcut on your homescreen.

How can I save the website as a shortcut on my smartphone homescreen?
iOS: Open Safari browser, go to CT Travel Smart. Tap the "Share" icon from the bottom, look for "Add to Home Screen".
Android: Open Chrome browser, go to CT Travel Smart. Tap the browser's menu button and tap "Add to Home screen".

How is CT Travel Smart different from a regular traffic report on the radio?
With CT Travel Smart, you will receive considerably more route-specific information than you hear on the news, and you can access the information on-demand, whenever you need it.

How often is the information updated?
Information on the site is continually updated. Traffic information is updated every minute.

How accessible is CT Travel Smart for someone who has a vision, speech or hearing impairment?
CT Travel Smart is designed to meet the accessibility policies of the Americans with Disabilities Act (ADA).

How can I make the site look bigger on my screen?
Simply hold down the control key while pressing the plus (+) key. This will enlarge the site. To make it smaller, hold down the control key while pressing the minus (-) key.

Are traffic cameras recorded?
Be advised that the Department's traffic cameras are used for live monitoring of traffic and do not record. No traffic camera recordings are available for disclosure because no recordings exist.

Why do I not receive notifications for Amber Alerts?
The Police are responsible for handling Amber Alerts and therefore CT Travel Smart will not be notifying users of Amber Alerts.

Why is Traffic Speed information and routing only shown for Connecticut and its adjacent states (New York, Rhode Island, and Massachusetts)?
CT Travel Smart is intended primarily for Connecticut travelers within the state. To reduce website costs, traffic speed data has only been implemented for Connecticut and its adjacent states. For traveler information on other states, travelers may wish to refer to the FHWA website: ops.fhwa.dot.gov/511

How can I reduce the number of alerts that I am receiving?
If you would like to reduce the number of alerts you are receiving, you may want to consider logging in and navigating to “Manage My Routes & Alerts”. On this page you can manage your alerts and delete any of the alerts that you no longer wish to receive. For each alert type, you can also select the Notification Type to limit the types of alerts you receive (e.g., you can select to only receive New Alerts, and not all subsequent updates and Alert cleared notifications). For alerts along your saved routes, you may consider limiting the times of day that you receive alerts, or change the types of alerts you receive (e.g., only receive alerts when there is an event along your route, and not receive alerts for travel time or traffic speed).

How do I give feedback on the website?
You can provide your comments through the Contact Us link, which is located at the bottom of every page on the website.